Returns and Refunds Policy
At lutm.com, we want you to be completely satisfied with your purchase. If you're not satisfied with your order or encounter any issues, please read our Returns and Refunds Policy carefully to understand how we can assist you.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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Product Condition: The item must be in its original packaging and in the same condition as when you received it.
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Timeframe: You have 30 days from the date of delivery to initiate a return.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer support team at hi@lutm.com or call us. Provide your order number, a detailed description of the issue, and any relevant photos.
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Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions for returning the item.
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Package Your Item: Pack the item securely in its original packaging, including all accessories and documents.
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Ship the Item: Send the item to the address provided with the RA number. Please use a trackable shipping method to ensure the safe return of your item.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 15 business days for the refund to appear in your account.
Exchanges
If you received a defective or damaged item and need to exchange it for the same product, please contact us immediately. We will arrange for the exchange with it.
Non-Returnable Items
Certain items are non-returnable, including:
- Used Goods
- Costume Orders
- Manufactured items
Contact Us
If you have any questions about our Returns and Refunds Policy, please don't hesitate to contact us:
- Email: hi@lutm.com
- Phone: 0044-284-176-2221
We are here to assist you and ensure your shopping experience with lutm.com is enjoyable and hassle-free.
